“The ability fostered by ROCC and [Office of Abuse Transportation] administration is baneful and adverse to assurance and added standards,” says the audit, a archetype of which was acquired by The Washington Post.
Metro has 45 days to activate acclamation added than 20 assurance and structural allegation articular by the commission, an absolute console created by Congress to baby-sit Metro assurance afterwards the antecedent blank console was begin to be ineffective.
The analysis calls into catechism Metro’s charge to safety, as it highlights issues the alteration bureau was declared to accept addressed afterwards both the baleful 2009 Red Band blast abreast Fort Totten and the baleful 2015 L’Enfant Plaza smoke incident. And it puts burden on top Metro administration to fix problems now.
General Administrator Paul J. Wiedefeld was assassin in November 2015 with the authorization to adjustment the agency’s burst assurance culture.
The assurance bureau provided Metro with a abstract archetype of the analysis to acquiesce the bureau to respond. In it, Metro “acknowledges that abounding of the gaps in ROCC management, processes and procedures are affection of a ability that has not accepted the amount of Assurance Trumps Service.”
“A basal transformation is bare to about-face the ROCC into a archetypal for the alteration industry,” the alteration bureau said, abacus that changes above what the bureau is calling for are underway.
Metro said it has assassin consultants to beforehand new training, policies, abode ability and assurance guidelines.
The assumption centermost
The ROCC, headquartered aural the agency’s Carmen Turner Facility in Landover, Md., is Metro’s 24-hour assumption center, amenable for administering all alternation cartage in the 91-station, 1,500-square-mile abuse system. It is additionally area emergencies and crises are handled, and area alternation operators about-face for admonition and apprenticeship aback things go wrong. It additionally handles communications and emergency response.
Yet, the analysis says, the “ROCC’s ambiance includes distractions, fear, threats and adverse instructions that anticipate busy and undertrained controllers from absolutely and appropriately accustomed out their duties.”
“These austere assurance apropos actualize a array of assurance risks for anybody who depends on Metrorail,” it said.
Metro ability is such that workers cannot be trusted to investigate incidents, which added endangers riders, according to the audit.
“Metrorail charge abode a baneful abode ability in the ROCC that includes ancestral and animal comments, harassment, and added amateurish behavior such as attempts to dispense assurance accident investigations that actualize unacceptable assurance risks,” it said.
That abetment alike connected to the assurance commission’s audit, the abode said, as ROCC managers approved to appearance what advice controllers arise to auditors during the six-month review.
As allotment of their audit, assurance bureau admiral interviewed ROCC advisers and Metro management, in accession to reviewing records, training manuals, logs, behavior and audio communications amid January and August. Interviews were conducted with 21 of 26 controllers on staff.
The Federal Alteration Administration (FTA) requires such an analysis at atomic already every three years. A bureau analysis into a Dec. 10 incident, however, begin “striking similarities” to the Jan. 12, 2015 arcing adventure at L’Enfant Plaza that led to the afterlife of one passenger, arch the console to change its aboriginal analysis agenda and about-face its focus to the ROCC.
The bureau begin that in abounding cases, ROCC workers approved to chase the rules but were baffled by superiors.
“Managers do not acquiesce controllers to use troubleshooting guides, and the WMSC has abstruse of assorted incidents area management, including the Carnality Admiral of Abuse Busline and the then-ROCC Director, abandoned or instructed controllers to breach assurance procedures,” the analysis said.
“Every adventure you have, bodies are cogent you altered things while you’re aggravating to adviser the radio,” one ambassador said. “They will acquaint you one thing. Afore you can do it, they are cogent you to do article else,” addition ambassador told investigators.
In July, as emergency-response problems connected to mount, Metro replaced the ROCC director, but the acting administrator still letters to the aforementioned carnality admiral for abuse operations.
Aggravation on the job
The analysis said that ROCC managers appoint in ancestral and animal harassment. Assorted controllers told board about sexually absolute comments against women, as able-bodied as racist and homophobic remarks. Threats and profanity
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